About
The CX Journal is an independent publication covering customer experience and voice of customer platforms.
What this publication covers
The subject is the software teams use to collect, analyze and act on customer feedback, and the decisions involved in choosing it. Coverage is organized into two hubs. Guides carries ranked shortlists and comparisons. Signals carries news and practical guidance.
Who it is written for
People responsible for choosing or running these platforms: product, customer experience, customer success and support teams evaluating options, and the teams already operating a platform who need to know what changed.
How rankings are decided
Every ranked guide begins with one defined use case and compares platforms against the same published criteria. Placement and ranking are never sold, and no vendor sees a guide before it publishes. The criteria and the corrections process are set out in full on the Methodology page.
Who writes it
Guides are researched and written by The CX Journal Research Team. Each one names the job it covers at the top and carries the date it was last updated.