Signals
News and practical guidance on customer experience and voice-of-customer platforms, for the teams choosing them and the teams already running them.
News
Salesforce Redefined Its Headline AI Metric in the Quarter It Reported It
Agentforce annual recurring revenue exceeded 1.5 billion dollars, and the same release says the measure was widened to include two more products this quarter. Three of the category's most quoted numbers now rest on definitions that changed, span two products, or were never published.
2026-08-28
News
Coverage starts here
What The CX Journal publishes, how rankings are decided, and what happens when we get something wrong.
2026-08-27
What sits in Signals
News covers changes worth acting on: pricing moves, product launches, acquisitions and shutdowns that alter which platforms belong on a shortlist. Practical Tips covers the work itself, the setup and process questions that come after the purchase decision.
Why this is separate from Guides
Guides answer which platform to choose. Signals answers what changed and how to run what you have. Keeping them apart means a guide can stay stable while the news around it moves.